Store Policy

Privacy Policy

Genesis Ismandra, LLC. ("Ismandra", "us", "we" or “our”) is committed to respecting and protecting the privacy of our Users. We understand and acknowledge that our Users have a legitimate expectation of privacy, including an expectation that we will protect their identities and personal information from disclosure to third parties, and we are committed to upholding that expectation of privacy with very limited exceptions, as described below. 

As used herein, the “Site” shall mean our website (www.Ismandra.shop.com). In the Site, we provide Users with access to sales of pre-owned items, in its as is condition. 

This Privacy Policy covers personal information collected about our Users and is part of our overall Terms of Service (“TOS”). Included in this Privacy Policy is: (i) our Cookie Policy; (ii) an additional supplementary policy specifically for citizens of the European Union (“EU Privacy Policy”); and (iii) an additional supplementary policy specifically for residents of California (“CCPA Privacy Policy”).

This Privacy Policy describes:

1. the information identifying you that we collect;

2. how we use this information;

3. the legal basis upon which we process it;

4. with whom it is shared; and

5. how it is stored.

This Privacy Policy also describes other important topics relating to your personal information and privacy.

Please review this Privacy Policy to better understand our practices as they apply to your personal information. By using or accessing our Site, you confirm that you have read and understood the entirety of this Privacy Policy and agree to be bound by it and the other documents referenced herein.

If you do not agree to them, then you should not continue to use our Site.

CHANGES TO OUR PRIVACY POLICY
 

From time to time, we may modify this Privacy Policy in our sole discretion. If we make any updates or changes to this Privacy Policy, all modifications will be posted to this Site, and will be effective immediately upon our posting and, where appropriate, notified to you by post or email. By continuing to use the Site, after updates are posted and effective you are confirming that you have read and understood the latest version of the Privacy Policy.

WHAT PERSONAL INFORMATION DO WE COLLECT?

Identifiers.

We collect personal information of all Users of Ismandra's website which includes identifiers such as:

1. your name;  

2. phone number;

3. postal address;

4. email address.

5. Internet Protocol (IP) address; 

 

Internet or other electronic network activity information including:

1. browser type;

2. your Internet Service Provider (ISP);

3. website referring/exit pages;

4. platform type;

5. date/time stamp;

6. other information related to your use of the Site.

7. We may receive some personal information about you from third parties such as public websites and social media platforms.

 

Commercial information

1. information about your use of our website (including account related information such as payment information, purchase history);

2. customer services information; and

3. customer relationship management and marketing information.

 

Information Received Directly from You

1. Opinion polls, surveys, contests, or sweepstakes. If you participate in our opinion polls, surveys, contests, or sweepstakes, we may collect additional personal information about you in connection with your response or entry.

2. Additionally, you may choose to make other personal information available to us in connection with us, when you submit a video or blog for publication on the Site, social media, email us, or invite a friend to join the Site. See the Invitations section below for more information

WHAT PERSONAL INFORMATION DO WE COLLECT?

WHAT PERSONAL INFORMATION DO WE COLLECT?

WHAT PERSONAL INFORMATION DO WE COLLECT?

THIRD PARTIES
We may need to share your personal information with our contractors in the course of operating our business and providing products or services to you. These contractors include vendors and suppliers, including but not limited to payment processors, suppliers of technical and support services, logistics providers, and cloud service providers that provide us with technology, services, and/or content for the operation and maintenance of our Site or Service. We will also share your personal information with companies that assist us in our marketing, advertising and promotional activities, analytics, and search engine providers that assist us in the improvement and optimization of our Site.

Access to your personal information by these contractors is limited to the information reasonably necessary for the contractor to perform its limited function. We require our contractors to keep the personal information they are provided with confidential and to comply with the terms of this Privacy Policy and applicable laws.

We will not rent, sell, or share your personal information with third parties or third-party advertisers for their own marketing purposes without your consent except to provide you with a product or service you request or as described in this Privacy Policy. If you have given your consent for us to use your personal information, but later change your mind, you should contact us using the information in the HOW TO CONTACT US section below and we will stop doing so.

We may also disclose and use anonymized, aggregated reporting and statistics about users of our website and apps or our goods and services and from interactions with us and our brands on social media for the purpose of internal reporting or reporting to our group or other third parties, and for our marketing and promotion purposes. None of these anonymized, aggregated reports or statistics will enable our users to be personally identified.

DISCLOSURES REQUIRED BY LAW OR FOR BUSINESS PURPOSES
We may disclose personal information pursuant to a request from law enforcement, or as otherwise required by law, or, in our sole discretion, to protect our rights, property or interests, including to enforce this Privacy Policy or our Terms of Service. We will make all reasonable efforts, consistent with applicable laws and regulations, to protect our Users’ identities and personal information from disclosure to third parties. In the event that we are legally compelled to disclose your personal information to a third party, we will make reasonable efforts to notify you unless doing so would violate the law or court order.

In our sole discretion, we may also disclose information we collect to a third party when we believe it is reasonably necessary to investigate or prevent harm, fraud, abuse, or illegal conduct, including to enforce or apply our terms and conditions or any other agreement or to respond to any claims, or to protect our rights or the rights of a third party. We will also disclose your personal information to third parties where it is in our legitimate interests to do so to run, grow and develop our business. Information collected from this Site may also be transferred as part of a merger or other combination, or as part of a restructuring, bankruptcy, transfer of assets, or to our successors in interest.

 

RETENTION OF PERSONAL INFORMATION
We keep your personal information for no longer than necessary for the purposes for which the personal information is processed. The length of time we retain personal information for depends on the purposes for which we collect and use it and/or as required to comply with applicable laws and to establish, exercise or defend our legal rights.

In order to enforce the terms of this Privacy Policy, resolve disputes, or provide information to satisfy applicable governmental laws, regulations, investigations or proceedings, we may need to retain your personal information in our files. We will do so in compliance with applicable law.

YOUR PRIVACY CHOICES

UPDATES TO YOUR INFORMATION
You can contact us at any time to update, change or delete personal information Ismandra maintains about you.

 

CHOICE/OPT-OUT
Users who no longer wish to receive our newsletters, alerts, or promotional communications may opt-out of receiving these communications at any time.

 

HOW TO EXERCISE YOUR CHOICES
You may notify us of your choices or preferences by contacting us as set forth in the “How to Contact Us” section below.

ADDITIONAL INFORMATION

THIRD PARTY WEBSITES
This Site contains links to other websites provided by third parties. Please be aware that we do not control these third-party websites or any of the content contained on those websites. Once you have left our Site, we cannot be responsible for the privacy practices of such other websites. We encourage you to exercise caution and to read the privacy policy for the website you visit. The inclusion of hyperlinks to third party websites on our site in no way constitutes an endorsement by us of such websites' content, actions, or policies.

  

AGGREGATED INFORMATION
We may share aggregated information about you with third parties. Aggregated information is non-personal information about you that is combined with the non-personal information of other users.

 

ACCESS BY CHILDREN OR MINORS
Our Site is not directed to children under the age of 13, and our Terms of Service prohibit minors from using our Site or Service. We do not knowingly collect any information from children under 13.

 

SECURITY
We take precautions to protect information that we collect from our Users. We protect the information entrusted to us by taking all reasonable precautions to safeguard the confidentiality of personal information, including through use of appropriate physical, technical, and administrative safeguards and measures. These protections include restricting access to personal information to employees who need the information to perform a specific job. Ismandra provides its employees training on its security and privacy practices. Technical safeguards and measures include use of encryption, passwords for access to our systems and use of anti-virus software.

However, in the course of provision of your personal data to us, your personal information may be transferred over the internet. Although we make every effort to protect the personal information which you provide to us, no information security safeguards can be guaranteed to be completely secure, so you should use caution whenever providing personal information online, electronically or otherwise. Once we have received your personal information, we will use strict procedures and security features to prevent unauthorized access to it.

Where we have given you (or where you have chosen) a password which enables you to access your online account, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

HOW TO CONTACT US

If you have any questions or comments about this Privacy Notice, or if you would like us to update information we have about you or your preferences, please contact us by email at contactismandra@gmail.com

COOKIE POLICY

Our website uses cookies. This policy explains what cookies are, why we use them, and how you can manage their use.

WHAT ARE COOKIES?

Cookies are small text files which are sent to your browser when you visit our website. When you visit our website again, the cookie allows our website to recognize your browser. When you visit our website, cookies may also be sent to your browser by other websites that are used for advertisements on other sites you may visit.

 Cookies are useful because they help us make your website experience more enjoyable. They allow us to recognize your device (e.g. your laptop or mobile device) so that we can tailor your experience of our website. You can find out more about cookies at: https://www.epic.org/privacy/internet/cookies/.

WHY DO WE USE COOKIES?

Cookies do many  different jobs on this website, such as letting you navigate between pages efficiently, remembering your preferences, remembering your username and password, enabling you to keep goods in your shopping basket, letting us analyze how well our website is performing, and improving your experience. They also help ensure that advertisements you see while you are on other websites are more relevant to you and your interests

WHAT TYPES OF COOKIES DO WE USE?

We want you to understand the different types of cookies that we use on our website. Some of these cookies are essential to the operation of our website. Others are not essential but help to improve our website by collecting user information or try and improve your experience of our website by remembering your choices.

Generally, our cookies perform up to four different functions: 

TYPE 1 – STRICTLY NECESSARY COOKIES – WHICH ENABLE SERVICES YOU HAVE SPECIFICALLY ASKED FOR

We use several cookies which are essential to the operation of this website. For example, these types of cookies let us identify subscribers and ensure they can access the subscription-only areas of this website, enable our website to remember the goods that you add to your shopping cart, provide the necessary security your visit to our website requires, and help ensure the content of the pages you request load quickly. Without these cookies, services that you have asked for cannot be provided.

 

TYPE 2 – PERFORMANCE COOKIES – WHICH COLLECT ANONYMOUS INFORMATION ABOUT THE WEB PAGES YOU VISIT

These cookies collect information about how visitors use our website, for example, which pages our visitors go to most often, and if they get error messages on those pages. These performance cookies don't collect information that identifies you as an individual – all information they collect is aggregated and anonymous. The information gathered is only used to improve how our website works.

 

We use Google Analytics on our website to help us analyze how our website is used. You can find out more about this popular website analytics tool here: http://www.google.com/analytics/index.html. Google Analytics uses performance cookies to track visitor interactions. For example, by using cookies Google can tell us which pages our users view, which are most popular, what time of day our website is visited, whether visitors have been to our website before, what website referred the visitor to our website, and other similar information. All this information is anonymized. Google takes the privacy and security of your Google Analytics data seriously and you can find out more about how it protects your data here: http://www.google.com/analytics/learn/privacy.html.

 

TYPE 3 – FUNCTIONALITY COOKIES – WHICH REMEMBER YOUR CHOICES TO IMPROVE YOUR EXPERIENCE.

These cookies allow our website to remember choices you make, such as, remembering your username, the region you are in, and changes you make to various other parts of our website which you can customize, such as your MySales page. The aim of these cookies is to provide you with a more personal experience so that you don't have to reset your preferences each time you visit us.

 

TYPE 4 – TARGETING OR ADVERTISING COOKIES WHICH REMEMBER YOUR BROWSING HABITS TO TRY AND DISPLAY RELEVANT ADVERTISING WHEN YOU VISIT OTHER ONLINE SITES.

These cookies track your browsing habits so that we can show you advertising which we hope is relevant to your interests. We believe it is useful to show you advertisements that are tailored to your interests. These advertising cookies use information about your web browsing activity to group you with other users who have similar interests and show you advertisements based upon those interests. For example, these cookies may remember that on our website you viewed pages relating to particular products. Based on that information, with our permission, third party advertisers can place cookies on your browser to enable them to show you those products while you visit other sites.

 

These types of cookies are also used to limit the number of times you see an advertisement as well as to help measure the effectiveness of advertising campaigns.

WE MAY TRACK WHETHER YOU OPEN EMAILS THAT WE SEND

Our emails may contain a web beacon to track who opens an email, when, and whether that user clicks on any of the links in the email. We may use this information to help us analyse which of our users are interested in particular topics. When you delete the email, the web beacon will be deleted

HOW TO MANAGE COOKIES ON OUR WEBSITE

Cookies do lots of important jobs on our website and help to make your online experience more personal and more enjoyable.

By using our website, you are deemed to consent to the use of cookies as described in this cookie policy.

However, you can disable all our cookies if you choose. If you do so, you may find that significant parts of our website do not work at all, or do not work correctly.

DISABLING COOKIES
If you would like to disable targeting, advertising or cookies, which remember your browsing habits and try and display relevant advertising when you are online, you can visit http://www.youronlinechoices.com/uk/your-ad-choices. If you choose to turn off these cookies you will still see advertising on the internet, but it may not be tailored to your interests. It does not mean that you won't be served any advertisements while you are online. While many companies involved in using targeting, advertising or cookies and serving online behavioural advertising appear at the above link, not all do. Therefore, even if you choose to turn off cookies used by all the companies listed, you may still receive some targeting, advertising or cookies and some tailored advertisements from other companies.

You can also manage this type of cookie in the privacy settings on the web browser you are using. Please see below for more information.

DISABLING OTHER COOKIES
You can disable and/or delete all types of cookies by using your browser settings. Cookies are generally easy to disable and/or delete but how you do so varies from browser to browser. The "help" function within your browser should tell you how to do it. The best way may be to close your browser and then search for "cookie folder" or "cookie manager" or simply "cookie".

If you have any questions relating to this Cookie Policy, please contact us using the information in the HOW TO CONTACT US section above.

WHAT PERSONAL INFORMATION DO WE COLLECT?

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“personal information”).   The CCPA sets forth certain categories of information under Cal. Civil Code §1798.140 (o)(1) and we have listed all of those categories below.  For each category, we have provided information as to whether or not we have collected personal information under those categories within the last twelve (12) months:

A.     Identifiers 

We collect personal information of Users of our website and our apps, which fall within the category of Identifiers and which include personal information such as:  A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers.

B.     Personal information categories listed in Cal. Civ. Code § 1798.80(e) (the California Customer Records Statute)

We collect personal information of Users which may include personal information such as:  A name, signature, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Please note that some personal information included in this category may overlap with other categories listed herein.

C.    Characteristics of protected classifications under California or federal law

We collect personal information such as Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information) if voluntarily provided by a job applicant as a result of a job application process or voluntarily submitted as part of employment or Human Resources process.

D.     Commercial Information

This includes information such as records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.  Included in this category is: 

1.     Information we receive from you when you register for the Site in order to use our service.

2.     Information about Ismandra Service including: 

•    information about your use  (including account related information such as payment information, purchase history);

•   customer services information; and

•   customer relationship management and marketing information.

E.    Biometric Information

We do not collect biometric information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. 

F.     Internet or other electronic network activity information including:

1. browser type;

2. your Internet Service Provider (ISP);

3. website referring/exit pages;

4. platform type;

5. date/time stamp;

6. other information related to your use of the Site.

G.    Geolocation data

We do not collect geolocation data that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.

H.    Audio, electronic, visual, thermal, olfactory, or similar information

We do not collect sensory information such as audio, electronic, visual, thermal, olfactory or other similar personal information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. 

I.      Professional or employment related information 

We collect professional or employment related information with regard to job applications, employment records, professional association memberships and other job-related personal information.

J.     Non-public education information defined as information that is not publicly available personally identifiable information as defined under the Family Educational Rights and Privacy Act (FERPA). 

We collect non-public education information that is personally identifiable information such as educational records and student records in connection with job applications and employment.  We do not collect non-public education information that is personally identifiable information directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.

K.    Inferences drawn from other personal information

We collect information that may be considered a profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities and aptitudes.

The above personal information is collected from the following sources:

1.     Information Received Directly from You

2.     Internet activity by your use of the Site including online tracking through use of cookies

3.     Public websites and social media platforms

THE BUSINESS OR COMMERCIAL PURPOSES FOR THE PERSONAL INFORMATION WE COLLECT

We may disclose your personal information to a third party for business or commercial purposes.  When we disclose personal information for a business purpose, we enter into a written contract that describes the purpose and requires the recipient to keep that personal information confidential and not use it for any purpose except for providing the services set forth in the contract.

Accordingly, we may use or disclose the following personal information business or commercial purposes:

 1.     allow you to access and use our Site;

2.     communicate with you (see the Communicating With You section in our Privacy Policy);

3.     register users;

4.     process requests and orders (including membership registration);

5.     provide technical support;

6.     store information about your preferences;

7.     recognize you when you return to our Site;

8.     enable you to participate in our opinion polls, surveys, contests, or sweepstakes;

9.     administer our Site;

10.  ensure the security of our services and our Site;

11.  comply with any procedures, laws and regulations which apply to us – this may include where we reasonably consider it is in our legitimate interests or the legitimate interests of others to comply, as well as where we are legally required to do so; and

12.  establish, exercise or defend our legal rights – this may include where we reasonably consider it is in our legitimate interests or the legitimate interests of others, as well as where we are legally required to do so.

Thank you for your support. We love you.